FAQ
Ordering
How to order?
Step 1: Browse the products.
Step 2: Add to cart.
Step 3: Select 'Delivery' or 'In-store Pickup' (Delivery fee will be calculated after you have entered the delivery details.)
Step 4: Complete the payment.
Step 5: You'll receive a confirmation once the order is successfully placed.
Step 6: On your chosen day:
- Delivery: An email with the driver’s details will be sent to you when your order is sent out for delivery / before your chosen time slot.
- Pickup: A ready-to-collect email notification will be sent.
Can I walk in and purchase directly from your outlets?
Yes! We have physical outlets in Bangsar Shopping Centre, Lot 10 Hutong and our Central Kitchen in Sunway Mas. Do note that there may be a limited selection in our Central Kitchen outlet.
Payment
What forms of payment do you accept?
We accept Credit Cards (Visa, MasterCard), Debit Card and Online Banking/FPX including Maybank QR.
Where can I get an invoice for my order?
Your invoice can be downloaded from the bottom of your order confirmation email.
Are orders refundable?
All orders are non-refundable. However, in specific circumstances, refunds can be provided. Please contact us via WhatsApp for refund purposes.
I don't want a receipt sent to my billing address. Can I change the billing info?
We do not attach any receipts during the delivery/pickup.
However, once the payment has been processed, we cannot amend the billing information.
Do I need an e-Invoice for my purchase?
If you're purchasing on behalf of a registered business and need to submit to LHDN for tax reporting and claiming purposes., you may request an e-Invoice from us.
For personal purchases, you don’t need an e-Invoice — our standard receipt or invoice is sufficient.
Delivery
Where do you deliver?
We deliver within all states of West Malaysia.
Will my order arrive on time?
We aim for timely deliveries, but traffic or other issues can cause delays. If timing is vital, please consider self-pickup.
Will I receive my cake in good condition?
We ensure safe delivery. If your cake is damaged upon receiving, contact us immediately.
Self Pick Up
What time can I pick up my order?
Our self collection time for all outlets are 10am - 4pm. Please contact us directly if you require a specific time slot.
Can I use a third-party delivery service for collection?
Absolutely. For cake orders, ensure the service uses a car, not a motorbike. Please provide the driver with your order number and name for a smooth pickup.
Product Information
Are your products halal certified by JAKIM?
We are proudly halal certified by JAKIM, underscoring our commitment to quality and adherence to halal guidelines. We also practice and strictly follow halal procedures in our kitchen and outlets, ensuring our products meet the high standards expected by JAKIM and our customers.
How should I store the cakes and for how long?
To ensure you can enjoy our cakes, refrigerate cakes for at least 30 minutes upon receiving your order. Our cakes can last for 14 days in refrigeration and 3 days in room temperature.
For Honeycomb cakes, cakes can last for 2 days in room temperature and 1 week in refrigeration.
Can I adjust the sweetness or customize my cake?
Our recipes are standardized, and we produce each product in batches. Therefore, changes to sweetness or customizations are not available.
Are your cakes suitable for specific diets or allergies?
All our products contain eggs, dairy, gluten, and sugar, making them unsuitable for diabetics, vegans, or those on a keto diet. We also handle nuts and gluten in our kitchen, which may pose a risk to individuals with allergies.
Are the eggs in your products pasteurised?
Yes, all the eggs we use are washed and either cooked or pasteurised to ensure safety and quality.